JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

That step happens later. However, later in the project they may not have much input and therefore aren’t a risk if they leave. For instance, the risk of losing key personnel can be mitigated by providing completion bonuses or even just monitoring their happiness more closely. It is structured, defined requirements run lower risk. Other than that, both airlines needed more processing power to deal with a far greater volume of customers. The project size is indicated by cost, time, number of organizational units affected, and issue of organizational complexity.

It should also include all external factors such as a change in company direction or a change of technology direction. They recognize that even subtle changes in the values for these numbers can have a huge impact on the total risk of the project. From a customer perspective, only one of two things can happen: Other than that, both airlines needed more processing power to deal with a far greater volume of customers. The resulting number is a single number, a risk quotient, which can be used to prioritize risks within the project.

Next key risk factor is the project structure.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma. Not every mitigation strategy needs to involve money. Other than that, both airlines needed more processing power to jdtblue with a far greater volume of customers. Focusing on controllable risks won’t completely eliminate risk but it will quickly cut it down.

Last but not least, they need to have experience with technology to deal with the risk. Simply getting a verbal, personal commitment to finish the project is often enough to further reduce the probability that a person will leave during the project.

  DRUCKKOSTEN DISSERTATION STIPENDIUM

JetBlue and WestJet: A Tale of Two IS Projects Assignment

Most of all, however, it should include the things that tae new in the project. The project size is indicated by cost, time, number of organizational units affected, and issue of organizational complexity. For instance, the loss of a subject matter expert early in the project tqle a risk because their input is still needed.

On the other hand, JetBlue make its switch on Friday night because Saturday traffic tends to be low. However, later in the project they may not have much input and therefore aren’t a risk if they leave.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

Now that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project. The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer.

That step happens later. The resulting number is a single number, a risk quotient, which can be used to prioritize risks within the project.

Newer Post Older Post Home. For instance, the risk of losing key personnel can be xase by providing completion bonuses or even just monitoring their happiness more closely.

They also needed features like the ability gwo link prices and seat inventories to other airlines with whom they cooperated. From a customer perspective, only one of two things can happen: Upgrading reservations systems carries special risks.

This delay provoked a deluge of customer dissatisfaction.

jetblue and westjet a tale of two is projects case study solution

If the project is working with a new technology, is using a new development methodology, or even if there are new, relatively unknown team members, these need to be listed as potential risks to the project. Airlines such as WestJet and JetBlue promote low-cost and high-efficiency carriers by giving extremely competitive fares and outstanding customer service. Posted by d ace at 2: Since WestJet had not anticipated the transfer time required to move the files, they had failed to reduce its passenger loads on flights operating immediately after the charge over.

  DPS AGRA WINTER HOLIDAY HOMEWORK

It is structured, defined requirements run lower risk. For WestJet, the critical issue that they face was the transfer of itsfiles containing data on transactions for past WestJet customers who had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. It should also include all external factors such as a change in company direction or a change of technology direction.

The other factor to evaluate when looking at a risk is its duration–how long that it can have a potential impact on the project.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

As the carries grew, they needed more processing power to deal with increasing numbers of customers. Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry.

The step is to inventory the situation.

jetblue and westjet a tale of two is projects case study solution

Most people value their own sense of self-worth and they believe that their ability to meet their personal commitments is a part of the admirable part of their self.