AXEDA CASE STUDY

The infrastructure would need the ability to manage the data volume from the devices and also provide a platform that would scale in both size and complexity. An integrated solution that brought the data, knowledge, and skills together in a highly connected environment was required. Ideally this would happen before their customers even become aware of a problem, reducing the dispatch of onsite technicians or improving first-time fix rates when onsite visits are required. However, given the sensitive nature of cash-dispensing ATMs, the company required a proven, secure solution. Organization List your organization in our database and share your mission and membership. Software Share the capabilities and applications of your software portfolio with potential customers.

A typical patient treatment schedule could require daily treatment for a period of weeks, making machine uptime extremely important. To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety. The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. Watch and listen to 21 featured customer videos describing how they use Axeda inside their companies. Finally, when we do need to dispatch a technician, we can eliminate unnecessary downtime by remotely diagnosing the problems while the technician is en route to the ATM. Company Profile Email Us.

This, in turn, meant that Elekta was unable to detect and solve problems on the spot, restricting the company to a reactive service model. This compelled Diebold to think beyond its standard service delivery by way of “rolling trucks” and explore more innovative ways to service studdy.

To obtain approval and funding for the initiative, the team would need to prove to management that this service strategy shift would result in optimized instrument uptime and reduced costs of service.

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Medical Practice Management Software. Get casd latest articles from Field Technologies Online delivered to your inbox. See who is using Axeda and how they are using it: Ideally this would happen before their customers even become aware of a problem, reducing the dispatch of onsite technicians or improving first-time fix rates when onsite visits are required.

Address 25 Forbes Blvd. Accelerating the Industrial Internet of Things. Preserving Security and Operator Xxeda PTC To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety.

axeda case study

Collecting information on consumables and parts could automate consumable resupply, optimize spare parts inventory, and enable Gerber to provide true preventive maintenance. I work for Axeda. X Select a record to create: Obtaining actual usage data will help us better plan our spare parts and the consumables required for run times.

By collecting data from their products deployed in production, the company could begin addressing the aging workforce issue by capturing and retaining information. Mobile Application Development Platform. The company constantly strives to deliver higher-quality service, while financial institutions remain under constant scrutiny to reduce their operating costs, including those of outsourced services.

Axeda customer references have an aggregate content usefulness score of 4. Vendors Case Studies Hardware Software.

Case Study: Diebold And Axeda Resolve Issues And Reduce Downtime With OpteView

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axeda case study

About Axeda Stuyd provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications. Maximizing Clinical Availability and Performance with System Connectivity PTC For over 30 years Elekta has been responsible for introducing many market leading, czse technological advances in radiation oncology.

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Company Name Axeda Corporation. Gerber faces a continuous need to train new personnel as they are brought into the service organization. The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. Mobile Application Deployment Platform.

When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding. Ewing, senior product stjdy of service product management at Diebold.

33 Customer Reviews & Customer References of Axeda | FeaturedCustomers

Axeda Customer Reference Ratings Scale. A typical patient treatment schedule could require daily treatment for a period of weeks, making machine uptime extremely important.

Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required. Diebold’s service channel accounts for more than half of the company’s revenue. Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications.

As a result, customers would not only benefit from minimal product downtime, but from faster service and increased productivity.